ONLINE STORE SALES TERMS AND CONDITIONS

ONLINE STORE SALES TERMS AND CONDITIONS

The owner of the online store KliinikPluss Hambaravi e-shop (hereinafter referred to as the Online Store) is Hea Lahendus OÜ (registration code 12507000, located at Tulika 19/1, Tallinn.

Validity of the sales contract, product and price information

The terms and conditions of sale apply when purchasing goods from the Online Store.

The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price. All prices of goods sold in the Online Store are in euros.

The delivery fee depends on the buyer’s location and the method of delivery. The delivery fee is displayed to the buyer when placing an order.

Information about the goods is provided in the Online Store directly next to the goods.

Placement of an order

To order goods, you must add the desired products to the shopping cart.

To place an order, you must fill in the required data fields and select the appropriate delivery method for the products. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods.

Payment methods

– Bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, , Citadele, Revolut, N26

– Visa/Mastercard card payments

– Google Pay and Apple Pay

NB! When paying with a bank link, be sure to click the “Return to merchant” button on the bank page. Payments are mediated by Montonio Finance OÜ.

Payment takes place outside the Online Store in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Montonio Finance OÜ.

The seller does not have access to the customer’s bank and credit card details. The contract enters into force upon receipt of the amount due to the Online Store’s current account. The owner of the Online Store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio Finance OÜ.

If the ordered goods cannot be delivered due to the end of the goods or for another reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.

DELIVERY

Delivery to parcel machine

The goods are shipped to the following countries: Estonia.

The buyer has the following options for receiving the goods: Itella SmartPost, Omniva, DPD.

The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally reach the destination specified by the buyer within 2-7 working days from the entry into force of the sales contract.

In exceptional cases, the right to deliver the goods within up to 45 calendar days is reserved.

When ordering for at least €60, DPD, Smartpost and Omniva parcel machine delivery in Estonia is FREE!

Omniva parcel machine: €3.50 For more information about parcel machines and their locations, please visit: https://www.omniva.ee/era/kaart/asukohad

DPD parcel machine: €3.50 For more information about parcel machines and their locations, please visit: https://www.dpd.com/ee/et/dpd-pakiautomaadi-teenus/

SmartPOST parcel machine: €3.50 For more information about parcel machines and their locations, please visit: https://itella.ee/eraklient/pakiautomaatide-asukohad/

– For orders under €60, the shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.

– The customer must be diligent, select the desired parcel machine and provide correct information when placing the order.

– The online store is not responsible for delays, failures or interruptions in the delivery of goods if they are due to circumstances that the online store could not influence or foresee (incorrect destination or contact number).

Free on-site delivery

If you come to KliinikPluss Dental Clinic to pick up your package yourself, there will be no additional delivery fees.

The order can be picked up at the address Tulika 19/1, Tallinn, from the KliinikPluss Hambaravi reception desk. The goods can be picked up after receiving the “Order completed” email.

Orders are issued at the KliinikPluss Hambaravi reception desk Mon-Fri between 09:00 and 19:00. To receive the goods, the administrator must provide the customer’s name and invoice number. Orders are stored at KliinikPluss Hambaravi in ​​the reception for 14 days after receiving the “Order completed” email. If the order has not been picked up after 14 days and the customer has not notified us of this, the order will be cancelled and the money paid will be refunded within 7 working days (depending on the payment solution, the receipt may take a few days longer).

RETURNS AND CLAIMS

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.

There is no right of withdrawal if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the same way as is permitted for testing the goods in a physical store.

If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

To return the goods, a withdrawal form must be submitted, which must include the following information:

– Order number

– Customer name

– Returned product/products

– Reason for return

and sent to the e-mail address pood@kliinikpluss.ee no later than 14 days after receipt of the goods.

The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the order (e.g. a wrong or defective product).

The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the online store will immediately refund to the buyer, but no later than 14 days after receipt of the withdrawal form, all fees received from the buyer under the contract.

The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has sent the item back, whichever occurs first.

If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not obliged to provide the consumer with a refund.

Right to file a claim

The Online Store is liable for any non-conformity or defect of the goods sold to the Buyer that already existed at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods to the Buyer. Within one year of the delivery of the goods to the Buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the Online Store’s obligation to rebut this presumption.

If a defect is discovered, the Buyer has the right to contact the Online Store no later than two months later by sending an e-mail to pood@kliinikpluss.ee or by calling +372 5662 7815.

The Online Store is not liable for defects that have arisen after the goods have been delivered to the Buyer.

If the goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will refund all fees associated with the sales contract to the Buyer.

The online store will respond to the complaint submitted by the consumer in writing or in a form that allows for written reproduction within 15 days.

Dispute resolution

If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to pood@kliinikpluss.ee or by phone: +372 5662 7815.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can read the procedural terms and submit an application here.

The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the commission is free of charge.

PROCESSING OF PERSONAL DATA

You can find the personal data processing policy here.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transport services in order to deliver the goods.

The online store will send newsletters and offers to the buyer to the buyer’s email address only if the buyer has expressed a desire to do so by entering their email address on the website and has indicated their desire to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to the email at any time by notifying us of this by email or by following the instructions provided in the email containing the offers.